Privacy Policy

This Privacy Policy explains how TalkEnsure (“we”, “us”) collects, uses, and protects information when you use our website and services.

Information we collect

• Contact information you provide, such as name, email address, phone number, and state.
• Conversation and form data you submit in chat, quote forms, lead forms, and support requests.
• Documents you upload (e.g., policy PDFs) for analysis and customer support, when you choose to upload them.
• Usage data such as pages visited, timestamps, device/browser data, and basic logs for security and reliability.

How we use your information

• To provide quotes, application support, policy reviews, and customer assistance.
• To send requested updates by SMS/email (e.g., quote links, application status, appointment scheduling).
• To improve service quality, troubleshoot issues, and maintain platform security.

Text messages (SMS)

If you opt in to receive SMS messages, we may send you informational and support messages such as quote links, application updates, reminders, and account/security notifications. Message frequency varies. Message & data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

How we share information

We do not sell your personal information. We may share information with service providers only as needed to operate the service (for example, SMS delivery providers, email delivery providers, cloud hosting, analytics, and security providers). These providers are permitted to use information only to provide services to us.

Data retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion subject to legal and operational requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your choices

• Opt out of SMS: reply STOP at any time.
• Access/update: you may request access or correction of your information.
• Deletion: you may request deletion, subject to legal and contractual requirements.

Contact

Email: family@talkensure.com
Phone: (904) 840-6969
Website: https://ai.talkensure.com

If we make material changes, we’ll update the “Last updated” date on this page.